In this document, “we”, “our”, or “us” refer to Talking Counselling.
By using our website, services, or entering into a contractual relationship with us, you agree to be legally bound by these terms and conditions. Please read them carefully.
If you do not agree with these terms, you should not use our website or our services.
These Terms and Conditions govern the use of our website, products, and services.
By accessing our website or using our services, you confirm that you accept these Terms and Conditions and agree to comply with them.
We may update these Terms and Conditions from time to time. The version that applies to you is the version published on our website at the time you use our services.
Our services are available only to individuals who are at least 18 years old, or to minors with the supervision and consent of a parent or guardian.
By using our services, you confirm that you meet these eligibility requirements.
Talking Counselling provides counselling and related support services, subject to availability.
We reserve the right to modify, suspend, or withdraw services without prior notice.
The information on our website is provided for general guidance and does not substitute professional, personalised advice unless explicitly agreed as part of a service.
When using our website or services, you agree:
To provide accurate and complete information when requested.
Not to use our website or services for any unlawful, fraudulent, or harmful activity.
To maintain the confidentiality of your login credentials (if applicable) and to notify us immediately of any unauthorised use.
Fees for our services will be clearly communicated before you agree to purchase.
Payment must be made using the methods we provide (such as Stripe or PayPal).
All payments are due in full at the time specified. Failure to pay may result in suspension or termination of services.
You may cancel a counselling session by giving at least 24 hours’ notice.
Sessions cancelled with less than 24 hours’ notice may be charged in full.
Refunds will only be issued at our discretion, except where required by law.
We are committed to protecting your personal information.
Any data collected is processed in accordance with our Privacy Notice.
Exceptions to confidentiality may apply if we believe there is a risk of harm to yourself or others, or if required by law.
All content on our website, including text, graphics, logos, and materials, is owned by or licensed to Talking Counselling.
You may not copy, reproduce, distribute, or use any content without our written permission, except for personal, non-commercial use.
We aim to provide high-quality counselling and support, but we do not guarantee any specific results from our services.
To the maximum extent permitted by law, we shall not be liable for any loss, damage, or injury arising from your use of our website or services.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot be legally excluded.
Our website or services may contain links to third-party websites or use third-party systems (such as payment gateways).
We are not responsible for the content, security, or operation of third-party websites or services.
We may suspend or terminate your access to our services at any time if you breach these Terms and Conditions or if we reasonably believe it is necessary to protect others.
You may stop using our services at any time, but fees already paid are non-refundable unless otherwise stated.
These Terms and Conditions shall be governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have a complaint about our services, please contact us at info@talkingcounselling.co.uk.
We will investigate and respond in a timely manner. If unresolved, you may have the right to escalate to a recognised regulatory body.
If you have any questions about these Terms and Conditions, please contact us at:
Talking Counselling
Email: info@talkingcounselling.co.uk
Copyright © 2025 Talking Counselling
